What to Look for When Hiring a Skip Bin Hire Service in Melbourne?
- Skipman
- Nov 3, 2023
- 5 min read
Updated: Jul 13
Make Sure you get the Level of Service To Suit Your Needs!
Most people don't know what to look for before hiring a skip bin hire service in Melbourne for their waste disposal needs. They often overlook the question of what services are included in their standard skip bin hire price structure when inquiring about hiring a skip bin or a mini skip in Melbourne.
It is crucial to understand precisely what you are paying for when hiring a skip bin, as this can lead to unwanted or unnecessary additional expenses due to a lack of self-investigation.
Waste disposal companies all offer different levels of services within their standard pricing. If you deviate from their standard skip or bin hire service, you may get a big surprise, due to having to pay additional fees!
A good example of this standard service structure is that some companies will let you have the skip bin for 3 days, then they will pick up your skip. However, if you require the skip for an extended period, such as an additional 2 days, a daily charge of $40.00 will apply, resulting in an extra $80.00 on top of the original fees.
Eastern Skip Hire doesn't charge customers any additional skip bin hire or rental fees if you need the skip bin for an extra few days! (Conditions apply.)
7 Questions You Need Answered Before Hiring a Skip Bin Service In Melbourne!
People need to do a little bit of digging around to ensure they receive the standard of service they want or need from their skip bin hire service provider.
It's not hard to do, just check out the websites of skip bin and mini skips hire services in Melbourne, look to see if they discuss anywhere these following topics or points of interest:
Are there any additional fees for whatever reason?
Additional fees are just part of the waste disposal industry. They will always be charged. This is due to the complexity of the sector, as there are many different types of waste or materials. Some items are charged as an additional fee, such as tyres, mattresses, bed bases, gas bottles, and some E-Waste items.
Any additional fees for a skip hire service should be spelled out and made crystal clear on their website. If you cannot find these additional fees anywhere, I would question the company's integrity and avoid them!
How Flexible is the Service Being Offered?
Does the company allow its customers to make some adjustments to the standard service being provided by them?
Some companies are very rigid with the quality of the service they provide. They don't want their customers altering their service, especially once the skip bins or mini skips have been delivered to their customers. This is because it disrupts their daily schedule, especially with the larger companies, which aren't as flexible when compared to the services we provide to all of our customers, as part of our standard skip bin hire service.
Skip & Bin Hire Companies don't like To Be Too Flexible, due to:
They don't have enough skip bins in stock at that time;
The Company maybe excessively busy;
They don't value their customers needs;
They take their customers for granted;
Their customers are just a number, so No personalised service is offered or given;
Big fat company profits is the only driving force behind the company, not customer service;
They don't want to put themselves out, in order to help their customers, it might costs them money!
How Reliable is the Skip Bin Hire Service?
This is a relatively hard piece of the puzzle to solve!
See if they will tell you or give you a time-slot or rough idea of when you will receive your skip bin, or do they just say your skip bin will arrive sometime during the day!
If they give no details on the reliability of their service, they are probably a good company to avoid using!
Companies with a good track record will normally boast about the service they provide.
Some companies will boast about the service (or lack there off service) they provide, but in fact provide a fairly ordinary service.
The Skip Bin or Mini Skips Hire Price!
You can't always go by the skip bin hire price alone, which makes this point evermore interesting!
Some companies charge a lot more when compared to other companies, why is this?
Stay away from companies offering ridiculously cheap prices! They are more than likely going to rip you off, in an effort to make up for their stupid prices, especially on 3rd party websites!
Having a look around you will see the average price companies are charging for their services. So you can make a more informed decision based on that point alone. But don't forget to look at the services you will or won't receive for your money!
Stay away from third party websites where they claim to find the cheapest prices for their skip bin hire services they provide. These website owners don't own any waste disposal assets, they have no trucks, no skip bins etc. They make their money by charging the companies they give the work to a 15% commission fee. The companies doing the work for these websites, don't give a damn about the service they provide, as the customer is not theirs! Some companies doing the workload for the third party websites, offer stupidly cheap prices which are not sustainable, in some instances, they would be losing money, their prices are that cheap, but with little service in return and who knows what they are doing with the waste materials and where they are tipping the loads.
Is the Skip Bin Hire Service They Provide Reliable?
If they have a photo of their delivery truck, is it old, or is it new?
The newer the delivery truck is, the more reliable the deliveries and pickups will be. However, some of the older trucks which have been very well look after, may also be reliable, but the truck should still look good if it is looked after.
Importance of Quality Customer Service in Waste Disposal
It is essential for waste disposal services to provide good quality customer services, where the customer service person is educated within the industry, to be able to answer customers' questions. Having staff with great customer service skills makes a world of difference for customers when:
Making enquiries
Customers needing advice during their service period
Giving accurate prices for services and additional fees
Listening to the customers' needs and requirements
Helping customers select the appropriate skip bin or mini skip sizes
Helping people to select the best waste category
Organising any additional service requirements for customers
Advising on council on-road permits
As you can see, customer service is more than answering the phone and saying hello!
A highly skilled customer service person is an asset to the company, providing customers with all the help and assistance they require.
In Conclusion
When hiring a skip bin for waste disposal, there are multiple factors to consider. By conducting some research and asking the right questions, you can identify a skip bin company that meets your particular needs.
Waste disposal is not a one-size-fits-all industry; various aspects mean that no single company can offer every service everyone might need.
Some companies focus exclusively on mini skips, others on mid-sized skip bins, while large multinational firms manage all the XXL bins.
Eastern Skip Hire
0417 514 763
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